Complaint Department? I Think It’s That Way.

Donn James

Donn James

I had some random thoughts regarding the complaints I’ve heard from some of you lately and here’s my complaint…I don’t want to hear about them because they’re A. Not that important and B. I don’t care. In the spirit of irritating you as much as you do me, I’ve chosen to share a few of them with you.
Why are you wasting your time complaining about your phone service? You’re carrying a phone in your pocket for crying out loud. Have you stopped to realize what an amazing time it is? If you haven’t, look at your phone. It also tells well, time. And it has a map that can get you to the nearest Baskin & Robbins quicker than you can say, “Baseball Nut.” In the past, you worried about strangling yourself with the phone cord in the kitchen and you had to dial every number which is why you hated people with 9’s and 0’s in their phone number. You always thought to yourself, “Do I really need to call her? I’m sure Mom will call back when I’m home.” It was so much work. In the space of real time, cell phones were invented about 20 minutes ago and you’re complaining because you don’t get a great signal while you’re under the bridge changing into your bat costume.
We all have friends, family, acquaintances, people we don’t even like, who are less than positive by nature and when you ask them how they’re doing, even though you don’t want to know, they will always tell you they are, “taking it one day at a time.” I’m always tempted to ask them, “Did you have another option?” Do you even know what everyone else is doing while you’re taking it one day at a time? Well, we’re doing the same damned thing. It’s not like we all got together and decided to delete Tuesdays and left you out of the loop. We all use this cool new thing called a calendar and you know, it goes, well…one day at a time. You don’t spin it like the wheel on The Price Is Right. It’s not like I can wake up tomorrow and decide it’s going to be August 3rd.
Stop complaining about air travel. Stop complaining about being on the tarmac for 30 minutes. You can’t go two exits in 30 minutes on some freeways but when your plane finally leaves it will land sometimes on another continent. Barely 100 years ago Orville and Wilbur were just trying to get to the end of the block and now you can take off and wake up with a Koala Bear climbing up your leg. It used to take about a year to get from New York to San Francisco and you were lucky if you weren’t part of somebody’s Thanksgiving menu. Now you stretch out, pop a Vicodin and come to in Fisherman’s Wharf. And stop complaining about the seats. You’re essentially in an easy chair 7 miles in the sky. I don’t know about you but I know when I sit in a chair at home, I end up with 100 pounds of dog in my lap, a cat on my face and I never wake up in Hawaii.
If you decide to go to a community college, you should know the hardest thing to do there is cheat on a test, and not because anyone is watching. Believe me, nobody is watching. The hardest thing about cheating on a test in Community College is…well, you’re at a community college. You’ve answered question number 3 and you think you’re right because you’ve only kind of guessed “17” and you sneak a peek at the paper of the guy next to you and you see they’ve written “Guatemala.” And the only thought now in your head is that one of you is way, way off. But you’re not quite so sure of yourself now, are you?

It’s not really that different in business. Spring is here and IMC hopes you’re enjoying our new retail brands and products for the industry. New brands like Alessi, Areaware and our new designer sunglasses collection from Bobby Jones, Carmen Marc Valvo and Michael Stars are live on our website. And we’ll continue to treat our customers professionally and get your orders to you…on time and on budget. If you’re curious aboutWhat's New? click on the tab and see. We also have our 2015 catalog ready to ship and you can move through the IMC catalog from category to category and find many products that will accent your client’s event and we’ll get you what you want even if we have some suggestions on how to make it more rewarding. Go to the Catalog page of the IMC website and put your order in and we’ll get them to you. Let us know if you’d like samples. We want to help you make sense of your client’s request so we offer choices between new products and classic items so they can make presentations memorable. And IMC cares that your order is correct so we keep lots of products around that are suitable for your events but we’ll let you decide what works best for you and jump in to help you with decisions about products and decorations. And if your client has invented a holiday or celebration, we can also custom-make almost anything you can dream to make your client’s event all it can be. Take a look at our YouTube channel to see some videos showcasing popular products for some ideas on how to use them. We take our business relationship seriously and we want you to enjoy, give and receive our products and be able to use them every day. We look forward to working with you and we always have ideas to make our products work for your clients. The 2015 IMC catalog is live and available virtually at if you’re tired of fighting paper catalogs. It can be viewed nicely with your laptop, iPad, tablet or phone. IMC is the recognized leader in the introduction of new retail brands to the promotional product industry and has multiple design awards from both ASI and PPAI. Since introducing Waterford® Writing Instruments and MoMA years ago, IMC has presented more than 48 retail brands from global suppliers to enhance the selections you can offer your clients. See great ideas and items from Kikkerland, Trendex, Nina Ricci and the IMC Collection. We invite you to browse any of our 2,300+ products on the IMC website to see items suitable for any occasion or event and pieces you can use to personalize your relationship with your clients. We have promotional products for every event, show, convention, corporate store and company program that will keep your client looking to you for new ideas. What do you think? Let us know with a comment here or on Facebook or TwitterIMC wants to know…where’s the complaint department?


About IMC

IMC is a prime manufacturer and supplier of products to the promotional products industry. We sell only to qualified promotional products distributors. ASI supplier, PPAI supplier. Our lines include our own IMC lines and 26 branded lines.
This entry was posted in Brands, Business Gifts, Customer Service, Manufacturing, Promotional Products, Promotions, Retail Brands, Sales, Travel, Waterford Pens. Bookmark the permalink.

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